FAQ

Custom Process

Whether you're customizing one of our designs, or we're helping you with your own unique idea, we make the custom process very simple and fun. After we gather the initial details regarding the design, we will send a detailed quote so you know exactly how much it will cost. Once you approve the price, we require 1/2 of the balance up front to begin the digital rendering of the ring. The digital rendering looks almost like a photograph of the finished ring and will show you what the ring looks like from several different angles, and even what it looks like on a hand that is your size. We do up to 5 free revisions (very very rarely does it take more than that) on the design to make sure that it is perfect for you. Each additional revision is $50. Once you approve the design, we finish making the ring and send you pictures before we ship it to you. We have invested in the best digital design software and manufacturing technology to ensure that each ring we make is to the highest standards. Our master crafters are the best in the industry and treat each ring as if it is their own. And we stand behind what we make 100%. If for any reason, the finished ring doesn't look like the approved digital rendering, we will remake the ring free of charge. 

Yes! See our "design a ring page" for details and fill out the form to get that process started. Or you can email us directly at designs@taylorcustomrings.com. It is helpful if you know as many details as possible and have a preliminary budget. Our incredible team of designers can make just about anything and you'll get to work directly with a custom design expert every step of the way to ensure the ring turns out just how you want!

We require between 50-75% of the payment upfront and the remaining balance when the ring is finished and ready to ship. After we send a quote and gather all the design details, we create your account and email a payment link.

No. We respect the creative property of our fellow jewelry designers so we don't copy their styles. So if you fall in love with a ring and want it exactly like it is, we recommend that you work directly with that designer. If you have styles that you want to use as inspiration, we'd love to work with you to create a unique design.

Warranty

Our jewelry is crafted to the highest standards and our warranty reflects that standard. While most online warranties only cover the ring for a year, we have an extended 2-year warranty that covers polishing, cleaning, rhodium plating (for white gold rings), tightening loose diamonds or gems, replacement of missing side stones (center stone not included), free certified appraisal and certificate of authenticity. And after the two year warranty expires, our master jewelers are still here to help with any maintenance needs which provide at a discounted rate to our customers. 

Although we highly recommend finding the correct ring size before ordering, we do offer a complimentary sizing if the ring needs to be adjusted. However, due to the nature of resizing and the stress it can put on a ring, some rings may need to be remade instead of resized. This usually happens when the size is more than a full size off or with very detailed designs. In these instances, you will be responsible for the cost of remaking the ring, which is usually $400-$700.

While we cover normal wear, we can't cover accidental damage that requires extensive repair. While our rings are made to the highest standards, the nature of precious metal jewelry is such that it can bend or break if enough force is applied. If your ring is damaged, our master jewelers will do everything possible to repair it, but in some cases the ring must be remade. In either instance, you are responsible for the cost. Also, our warranty does not cover theft or loss of the entire ring or center stone. For this reason, we always recommend that you insure your ring either through BriteCo or an insurance company of your choice. 

Orders and Shipping

You can place an order by placing an item in your cart and following the simple checkout process. We make everything to order to match your exact preferences selected in the order. If you have any questions during the checkout process, don't hesitate to contact us. 

We make each piece to order and our current turnaround time is 2-3 weeks. If you need it sooner, please contact us and we will be as accommodating as possible. 

Yes you can. We can customize any of our designs with the size that you prefer. Either fill out our custom form or email/text/or call with your request and we'll begin the customization process. 

Yes we do! Allow 3-4 weeks for international orders instead of the standard 2-3. While we don't collect taxes from international customers, any import fees or taxes that your country requires will be your responsibility. 

While we don't collect taxes from international customers, any import fees or taxes that your country requires will be your responsibility to pay when the package clears customs. Each country is different so please research your areas import costs. 

Because each item is made to order we don't offer returns. We believe in exceptional customer service so please contact us with any concerns about your order. 

Fill out our custom ring inquiry form and we'll be in touch shortly to begin. 

Payment and Financing

Yes we do! We have partnered with Affirm to offer short and long term financing options on all of our rings. On each product page you can click on the Affirm messaging to see the different paymnet options along with full disclosure of monthly payment amounts and total costs. 

Affirm will need your full name, date of birth, phone number, email, and the last 4 digits of your social security number. This info helps Affirm verify and protect your identity. 

You'll make your payments directly to Affirm according to the plan you chose. You can sign up for auto-pay with Affirm and have them send loan confirmation and payment reminders via email and text.